wonvip believes that gaming should be an enjoyable, controlled activity. We provide every player in Bangladesh with the tools, information, and support they need to keep gaming fun — and to step back when it stops being so.
wonvip has built responsible gaming protections into the core of the platform — not as an afterthought, but as a foundational promise to every player.
Every registered wonvip player has access to the following self-management tools directly through their account settings or by contacting support.
Set a maximum deposit amount per day, week, or month in BDT. Once your chosen limit is reached, further deposits are blocked until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling-off period before the higher limit applies.
Cap the total amount you are prepared to lose over a given period. Once your loss limit is reached, you will be unable to place further bets until the period ends. This tool is particularly useful for players on fixed monthly budgets who want to stay disciplined without having to track every bet manually.
Pause your wonvip account for a set period — 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. This is not the same as self-exclusion and is designed for players who want a short, defined break rather than an indefinite suspension.
If you believe your gambling has become a problem, you can request self-exclusion for a minimum of 6 months or permanently. During self-exclusion, your account is fully restricted — no login, no deposits, no betting. wonvip will also suppress all marketing communications to your contact details for the exclusion duration.
Set a maximum session length after which you will be automatically logged out. This prevents extended, unplanned gaming sessions and helps you maintain a healthy balance between gaming and other activities in your daily life.
Enable periodic on-screen prompts during active sessions that display your session duration and net win/loss figure. These notifications appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — and give you a clear, real-time picture of your gaming activity without interrupting gameplay entirely.
Problem gambling can develop gradually. Recognising the early signs is the first and most important step toward regaining control. If any of the following sound familiar, please consider reaching out for support.
Spending more money on gambling than you originally planned, or gambling with money set aside for essential expenses such as rent, food, or utilities.
Chasing losses — continuing to bet in an attempt to win back money you have already lost, often resulting in larger and larger wagers.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling activity.
Hiding your gambling activity from family members, friends, or colleagues, or feeling the need to be secretive about how much time or money you spend on gaming.
Neglecting work, studies, family responsibilities, or personal wellbeing because of time or mental energy spent on gambling.
Borrowing money, selling possessions, or taking on debt specifically to fund gambling, or being unable to stop gambling despite wanting to.
Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be worth taking a break and reflecting on your relationship with gambling.
wonvip's responsible gaming support team is available 24 hours a day, 7 days a week via [email protected]. When contacting us, please include your registered wonvip username and a brief description of the support you are requesting. Responses are typically sent within 1–3 hours.
Access the wonvip Platform using your registered credentials and navigate to Account Settings.
Select the "Responsible Gaming" section within your account dashboard to see all available self-management tools.
Choose from deposit limits, loss limits, time-out, session time limits, or self-exclusion. Adjust the settings to match your needs.
Confirm your selection. Limits and restrictions take effect immediately or within the timeframe specified. You will receive a confirmation notification.
If you cannot locate the tools in your account, or if you need immediate self-exclusion applied, email [email protected] and our team will action your request promptly.
wonvip asks every player to keep the following principles in mind whenever they engage with the Platform:
wonvip operates a strict 18+ policy across the entire Platform. We use identity verification procedures during registration to confirm the age of new players, and we reserve the right to request additional documentation at any time. Beyond our own verification processes, we strongly recommend that parents and guardians in Bangladesh take the following steps to prevent underage access to gambling platforms:
Install parental control software or browser filtering tools on shared devices to restrict access to gambling-related websites and apps.
Never share your wonvip username or password with any other person. Store login credentials securely and log out of the Platform when leaving shared devices.
Talk openly with young people in your household about the risks of gambling, the 18+ age restriction, and the importance of responsible financial habits.
wonvip is here to provide a safe, fair, and enjoyable gaming experience for all adults in Bangladesh. Explore our games knowing that your wellbeing is always our first priority. For 18+ players only.